AÉLANI NAILS FAQ

Full payment (100% of the selected set) is required for all sets including custom orders.All payments are final and non-refundable.Orders may take up to 7-14 Business Days. Rush orders may take 5-7 Business Days with an additional fee of $25. (OPTION ONLY AVAILABLE FOR BRITISH VIRGIN ISLANDS)Inspiration picture must be sent with sizing kit information for all custom orders.A conformation email will be sent when payment is received. After order is confirmed no changes can be made.We will not be held liable for wrong sizing. We recommend our sizing kit to be purchased and used before ordering to ensure correct size.Order cancellations are valid within 24 hours of order conformation. Cancellations after the 24 hours has passed will be non-refundable.All AÉLANI NAILS Press-On products are non-refundable, no exchanges and no returns.The products are not tools, use responsibly.Wear and durability varies for each person and their lifestyle.We will not be held responsible for the order or products after they have been shipped.BY PLACING AN ORDER CUSTOMERS ACKKNOWLEDGE THAT THEY HAVE READ, UNDERSTOOD AND AGREED TO ALL POLICIES ABOVE.

Age accepted 14+ Sets may take up to 2 - 3 Hours, Please plan accordingly. Full payment (100% of the selected services) is required to secure your appointment. All payments are final and non-refundable. Arrive with bare nails, I do not work on extremely damaged or infected nails. I do not remove or work over other nail technicians work. A conformation reminder will be sent the day before appointment. If there is no response within the 24 hours that the reminder was sent, the appointment will be cancelled. Be on time, if EIGHT (8) Minutes after your set appointment time has passed a LATE FEE of $2O will apply. Failure to show after this time will automatically cancel the appointment. No guests are allowed to accompany you at your appointment. No exceptions. In the event of a cancellation or failure to attend the appointment (No Show), the full service fee will be retained and is non-refundable. The health, safety and well-being of all clients and staff are a top priority. We reserve the right to decline service to any client who arrives experiencing any symptoms of illness including but not limited to fever, cough, cold, flu-like, vomiting or any contagious conditions in order to maintain safe and sanitary standards. Please book your appointment when you are well and free of any illness. BY SCHEDULING AND ATTENDING AN APPOINTMENT CLIENTS ACKKNOWLEDGE THAT THEY HAVE READ, UNDERSTOOD AND AGREED TO ALL POLICIES ABOVE.